Privacy Policy of FrischlyShop

Effective Date: 10/19/2025

At FrischlyShop, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, both online and in-store. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Germany and the European Union.

1. Who We Are

FrischlyShop is a supermarket based in Germany, providing a wide range of products to our customers.

Contact Information:
FrischlyShop
Email: info@frischlyshop.com
Phone: 0173 4015856

2. What Personal Data We Collect

We may collect the following types of personal data:

Identity Data: Name, address, phone number, email address
Payment Data: Bank details, credit/debit card info (processed securely)
Transaction Data: Purchases, order history, payment method
Online Data: IP address, device type, cookies, browsing behavior (if using our website)
Security Data: CCTV footage in-store (for safety and theft prevention)

3. Why We Collect Your Data

We use your data for the following purposes:

To process and deliver your purchases
To manage customer service and support
To send updates or promotional offers (only with your consent)
To improve our services and operations
To comply with legal requirements (e.g., tax and record-keeping)

4. Legal Basis for Processing

We process your personal data based on:

Contractual necessity – to fulfill your orders or services
Legal obligation – to comply with laws and regulations
Legitimate interest – to improve our services and ensure store security
Consent – for marketing and promotional communication (you can withdraw at any time)

5. Sharing Your Data

We only share your data when necessary:

With service providers (e.g., payment processors, delivery companies)
With legal authorities, if required by law
We do not sell or rent your data to third parties

6. Data Retention

We retain your personal data only as long as needed for business or legal purposes. When no longer required, we delete or anonymize it securely.

7. Your Rights Under GDPR

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Receive a copy of your data (data portability)
Withdraw consent at any time (e.g., unsubscribe from emails)

To exercise your rights, contact us at info@frischlyshop.com.

8. Data Security

We use secure systems and procedures to protect your data from unauthorized access, alteration, or disclosure. While no system is completely immune, we work continuously to enhance our security.

9. Cookies (for Website Visitors)

If you visit our website, we may use cookies to:

Improve user experience
Analyze website traffic
Remember your preferences

You can manage cookie preferences via your browser settings.

10. Policy Updates

We may update this Privacy Policy as needed. Changes will be posted on our website with the updated effective date.

11. Contact Us

For questions, requests, or complaints about how we handle your personal data, contact:

FrischlyShop
📧 info@frischlyshop.com
📞 0173 4015856